Providing a healthy and safe environment for our guests and staff is our top priority.

Enterprise Center has worked closely with local health and safety officials to introduce new guidelines to welcome you back. Please read the following information carefully before attending any event or game at Enterprise Center.

 

 

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Face Coverings

  • Face coverings must be worn by all fans over the age of two at all times except when actively eating or drinking
  • Eating and drinking is allowed in your seating pod or in designated areas on the concourse. When eating and drinking in designated concourse areas, space will be limited to ensure proper social distancing and will be available to guests on a first come/first served basis. Eating and drinking is prohibited while walking from the concession stand to your seat.
  • Bandanas, gaiters, face coverings with valves or vents, and face coverings with only a single layer of fabric are not permitted.
  • Face coverings must be fully covering the nose and mouth at all times
  • Face coverings must be medical grade masks or 3layer cloth coverings (or a least two cloth layers with a filter)
  • Use of a face shield does not eliminate the requirement to wear an appropriate face covering underneath
  • If a face covering will cause you impairment due to an existing health condition, please contact Guest Services at 314-622-5432 at least 72 hours prior to game/event. Entry will be denied if advance notice is not provided. Fans who are unable to wear a face covering will be required to wear a face shield.

Bag Policy

  • To reduce contamination, bags, including clear bags, purses and clutches, will not be permitted at games or events
  • Medical and parent bags are exceptions, but will be subject to Xray screening at designated locations for entry into Enterprise Center

Physical Distancing

  • Guests should practice physical distancing by maintaining at least six (6) feet of distance between other patrons outside of their immediate party. Please be respectful of other fans and their space.
  • Tickets will be sold in groupings called pods, so that you may sit with members of the party that came with you
  • Seating pods will be spaced out a minimum of six feet apart
  • Remain six feet apart from other parties while in lines at entry, concessions, retail stores and restrooms
  • Please adhere to recommended entrance and exit points and follow recommended entry times to ensure all guests remain properly distanced

Health Survey

Fans must be able to respond “no” to all of the following questions in order to attend an event or game at Enterprise Center:

  • Have you experienced any symptoms of COVID19 in the last 24 hours (e.g., a fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID19 identified by the CDC)?
  • Has anyone you live with or have close contact with been diagnosed with COVID19 in the last 48 hours?
  • Have you been contacted by a local public health authority within the last 14 days due to having had a close contact with an individual infected with COVID19?
  • Have you been directed to quarantine by a physician or local public health authority?
  • Have you tested positive for, or been diagnosed with, COVID19 within the last 10 days and/or have no received clearance from a physician to discontinue isolation?

Frequent Hand Washing

  • Automated soap dispensers and hand sanitizer dispensers will be widely available throughout Enterprise Center
  • Use soap and water to wash hands thoroughly and frequently

Stay Home If You're Feeling Sick

  • If you are feeling sick, or have come into contact with someone who has tested positive for the COVID19 virus, we ask that you consider others and please stay home

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Re-Entry Policy

  • In order to provide the safest environment for all guests, staff, artists and players, guests will not be permitted to exit and re-enter Enterprise Center during events and games.
  • Guests wishing to exit Enterprise Center for any reason will not be allowed back into the arena.

Cash-Free

  • Enterprise Center now operates cash-free at concessions and retail locations
  • Payment with debit or credit cards, Google Pay or Apple Pay will be accepted at these locations
  • A reverse ATM, which allow fans to insert cash to a credit card that can be used throughout the arena, has been installed in the arena for guest convenience
  • Please note that parking facilities surrounding Enterprise Center may still require cash

Mobile Ticketing

  • All tickets for St. Louis Blues games will be digital and available on guests’ mobile devices
  • Mobile ticketing will allow for no-touch scanning of your tickets at entry

Food & Beverage

  • Staff will be separated from guests by plexiglass dividers.
  • All food items will be individually packaged, including condiments and utensils
  • Refillable items such as soda and popcorn will be provided in new containers for each refill
  • Eating and drinking is allowed in your seating pod or in designated areas on the concourse. When eating and drinking in designated concourse areas, space will be limited to ensure proper social distancing and will be available to guests on a first come/first served basis. Eating and drinking is prohibited while walking from the concession stand to your seat.

Heightened Cleaning Procedures

  • Enhanced and frequent arena cleaning and disinfecting procedures prior to your arrival and throughout the event or game including:
    • High-touch surfaces including door handles, elevator buttons and escalator railing
    • Restrooms
    • Eating tables
    • Seating bowl

Upgraded Technology

  • Improvements have been made throughout Enterprise Center to provide the safest environment for all guests, staff, artists and players including:
    • Electrostatic sprayers are being utilized to disinfect rooms and surfaces within the arena
    • Upgraded MERV 13A air filtration
    • Changes to HVAC practices to allow for maximum use of outside air and increase air changes to boost clean air circulation during games
    • Installation of PlexiGuard barriers in key locations throughout arena

Staff Protocols

  • All staff will wear face coverings
  • All staff will be temperature-checked prior to entering arena
  • All staff will be required to answer a symptom questionnaire prior to entry

Hand Sanitizer Stations

  • Automated hand sanitizer dispensers throughout concourses, restrooms and at concession stands
  • Sanitizing wipe stands throughout concourses

Assumption of Risk

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. Any interaction in any public place poses an elevated risk of being exposed to COVID-19. We cannot guarantee that you will not be exposed during your visit.

By attending an event at Enterprise Center, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however, caused or contracted, and voluntarily waive all claims and potential claims against Kiel Center Partners LP, the St. Louis Blues Hockey Club, the National Hockey League, the event promoters, sponsors, operators, contractors, agencies, advertisers, and/or vendors, and each of their affiliated companies, and any of the respective present and future parent, subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, insurers, representatives, successors and assigns of each of the foregoing entities and persons relating to such risks.

 

Health and Safety Compliance

Compliance with health and safety rules is mandatory, and attendance is conditioned on such compliance. If a fan violates any health and safety rules, the fan may be denied entry to or ejected from the arena. Fans who violate the rules or otherwise engage in conduct that causes a risk to health and safety may also be subject to a ban.