Arena A-Z Guide

The Enterprise Center attracts millions of visitors a year, from all over the region and across the nation. This area of our website provides some basic information about our arena, including guidelines to review before visiting. If you are looking for any information on the arena which you cannot find on this site, do not hesitate to contact us.

Accessibility Support Services

All of us at Enterprise Center look forward to making every visit to Enterprise Center a pleasant and enjoyable one. If you find that you require special assistance during an event, please consult the nearest Enterprise Center Guest Service Host. Please click here for more information about Enterprise Center facilities and services for guests with disabilities or other special needs.

  • Assisted Listening Devices - Assisted Listening Devices are available from the Guest Service Center located on the Plaza concourse at Portal 18. The devices operate on a FM system. Guests wishing to check out a device must leave a driver’s license or credit card, upon the return of the device in the same condition, the collateral will be returned. Devices are handed out on a first come, first serve basis and are provided free of charge.
     
  • Audio Description Services - Enterprise Center partners with MindsEye to provide audio description for select shows and events for our guests who are visually impaired. Due to limited availability, this service is only available by reserving a spot in advance. For more information about participating events and to reserve a spot, please visit mindseyeradio.org or call 618-394-6444.
     
  • Sensory Processing Needs - The St. Louis Blues and Enterprise Center have partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests.

    Sensory Bags - Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources are available for checkout (at no cost by leaving an ID) at our Guest Services Booth.

    Weighted Lap Pads - Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Booth located.

    Social Story and KultureCity All-Inclusive App - Download the KultureCity All-Inclusive App to get your social story to help you further with your visit to Enterprise Center:

    App Store
    Google Play
     
  • Wheelchairs - Enterprise Center provides wheelchair escorts for guests with limited mobility from any Enterprise Center entrance to the guest’s seating location. Upon arriving at an entrance, please ask a Security Officer for assistance.

Age Restrictions

All Blues games guests 3 years of age and older are required to have a ticket. Guests under the age of 3 may sit in a ticketed guest’s lap.

All guests of Non-Blues events at Enterprise Center must have a ticket, regardless of age.

Alcohol

Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted: Enterprise Center reserves the right to deny entry to anyone who appears to be impaired. There shall be a maximum limit of two alcoholic beverages sold to each Guest, per purchase, per valid ID. All Guests who appear to be younger than the age of thirty-five (35) will be asked to show positive identification prior to being served alcoholic beverages. Acceptable forms of valid United States identification are: Driver’s License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo and Mexican Consular Card. Enterprise Center reserves the right to eject anyone under the age of twenty one (21) who is observed to be in possession of, or consuming alcohol on the premises. Enterprise Center and its food and beverage concessionaires will implement ongoing responsible alcohol management training sessions for its serving staff. Guests must discard alcoholic beverages prior to exiting the building.

Enterprise Center reserves the right to change or modify the alcohol policies at any time.

Animals

Animals are not permitted inside of Enterprise Center, unless they are service animals.

Announcements

Guests wishing to have birthday or anniversary announcements shown on the scoreboard must Request a Message a minimum of 48-hours prior to the event. Enterprise Center does not have the ability to page guests during events.

Assisted Listening Devices

Assisted Listening Devices are available from the Guest Service Center located on the Plaza concourse at Portal 18. The devices operate on a FM system. Guests wishing to check out a device must leave a driver’s license or credit card, upon the return of the device in the same condition, the collateral will be returned. Devices are handed out on a first come, first serve basis and are provided free of charge.

ATMs

For your convenience, eight ATMs are located inside of the Enterprise Center.

ATMs are located in the Atrium, Club Garage Entrance, front of Bud Light Sports Pub, at Portal 2, 13, and 20 on the Plaza concourse, and Portals 32, 49, and 60 on the Mezzanine concourse.

Audio Description Services

Enterprise Center partners with MindsEye to provide audio description for select shows and events for our guests who are visually impaired. Due to limited availability, this service is only available by reserving a spot in advance. For more information about participating events and to reserve a spot, please visit mindseyeradio.org or call 618-394-6444.

Audio/Video Recording Devices

Audio/Video recording devices are prohibited for all Enterprise Center events.

Backpacks / Large Bags / Suitcases

Beginning in 2019, Enterprise Center introduced a Clear Bag policy. See Clear Bag Policy below for more details or visit stlouisblues.com/clearbag.

Backstage Passes

Enterprise Center does not distribute or issue backstage passes for any event.

Binoculars

Guests are more than welcome to bring a pair of binoculars to Enterprise Center to enhance overall experience.

Box Office Hours

The Enterprise Center Box Office is open Monday through Friday from 10 a.m. until 5 p.m., except on event days. The Box Office will be closed on non-event weekends. On weekends with events, hours are 10 a.m. on Saturday and Sunday until 30 minutes after the start of a game or event. Limited parking is available for ticket buyers in front of the building on Clark Avenue. You can contact the Box Office by phone by calling 314-622-2551.

Short-term parking is available in front of the building, or in the garage attached to Enterprise Center. Enter the garage from Clark Avenue or 16th Street. Cash is accepted. Checks and credit cards are not accepted for garage parking. An ATM machine is located at the Box Office for your convenience.

Breast Feeding Pods

For your convenience, two breast feeding pods are located inside of the Enterprise Center for new mothers to use to feed their babies in privacy and comfort.

Pods are located at Portal 19 on the Plaza concourse, and Portal 48 on the Mezzanine concourse.

Contact any guest service employee with questions on how to gain access to the pods. It will be helpful to download the Mamava app before coming to the game in order to use the pods.

Camera Policy

Non-flash, Non-professional still photography is permitted at Enterprise Center for Blues hockey events. Enterprise Center defines professional cameras as any camera with a detachable lens. The use of cameras may not interfere with another guest's ability to enjoy the event. For events other than Blues hockey, policies vary and are determined solely at the discretion of the show and are subject to change.

For details regarding the camera policy for a specific event, please call 314-622-2583.

Charging Stations

Guests needing to charge their mobile or approved electronic devices can find charging stations located at portals 2, 5, 15 and 19 on plaza level, and portals 38, 43, 54 and 64 on mezzanine level. Charging cables are not provided at these locations.

Clear Bag Policy

Fans are encouraged to not bring bags. If guests wish to bring a bag, it must be clear and meet the criteria below.

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12".
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Wallets, small clutch bags, with or without a handle or strap and does not exceed 4.5" x 6.5".
  • Diaper bags (with child) after inspection.
  • An exception will be made for medically necessary items that cannot fit into a clear bag, after proper inspection.

To help guests and fans adapt to the new policy, booths will be available at entrances outside of the arena for fans to purchase bags the night of an event or game.

If backpacks and fanny packs are clear on all sides and within the size requirements listed above they will be allowed in.

Code of Conduct for Fans / Guests

Enterprise Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:

  • Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
  • Guests will abide by the Stop in Play policy during hockey games/
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects or attempting to enter the court/stage/ice will be immediately ejected from the venue.
  • Guests will not smoke in the venue, but in designated smoking areas only.
  • There will not be any obscene or indecent messages on signs or clothing.
  • Guests will comply with requests from venue staff regarding facility operations and emergency response procedures. Guests will also be responsible for their own good time by reporting inappropriate behavior.
  • Guests will be able to communicate instantly, discreetly and directly with Enterprise Center’s guest service center if assistance is needed in dealing with an unruly fan, a cleanup in their section or any issues and concerns that a guest may feel the need to report.
  • Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest.
  • Season ticket holders may also be subject to having their season subscription revoked.

We thank you for your cooperation. For assistance, please text BLUES or EPC to 69050

Disruptive Behavior

Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Fans at St. Louis Blues games can text "BLUES" to 69050 and a guest service team member will assist you. Guests at non-Blues events can text “EPC” to 69050 and a guest service team member will assist you.

Disturbances include, but are not limited to, the following:

  • Fighting or challenging others to fight
  • Standing on chairs
  • Placing children or other adults on shoulders
  • Drunk and disorderly conduct
  • Smoking inside the building
  • “Mooning” or exposing private body parts
  • Interference with or delay of the game/event
  • Violation of the local, state, and federal laws and statues
  • Igniting of flames, i.e. lighters / matches, in the facility bowl
  • Attempting to enter to ice, court, stage or backstage areas without permission
  • Throwing any items on the ice (only exception is a hat-trick)
  • Using profanity and/or offensive words towards other guests, players, referees or building personnel

Doors

Unless otherwise noted, doors for St. Louis Blues home games will open 90 minutes prior to puck drop.

Door times for concerts and other outside events vary by event.  

Electronic Devices

The use of cellular phones, tablets, hand-held radios, televisions and other electronic devices is permitted for Blues games held at Enterprise Center, providing they do not interfere with another guest's enjoyment of the event. The St. Louis Blues / Enterprise Center reserve the right to ask any guest to discontinue the use of such devices. 

Policies regarding the use of these devices vary for other events and are solely at the discretion of the show and are subject to change.

*Please note that such devices may not be used to record video of events in accordance with event policies.

Emergency Contact Information

Enterprise Center does not have the ability to look up a guest’s seat location or to make guest pages. The best way to reach a guest during an event is by contacting them directly via the guest’s cellular phone. In an emergency, babysitters or family members may contact the Guest Service Center at (314) 622-5431 with the guest’s name and seat location. A Guest Service Team Member will be immediately dispatched to deliver the message to the guest and seat location given.

Facility Evacuations

In the event of an emergency, all Enterprise Center Guest Services personnel have been trained and instructed to assist you in evacuating the premises. Appropriate emergency strobes and voice enunciators are located throughout the building. Always remain calm and follow the instructions from staff members and emergency personnel. All fire exits are identifiable, please look to indentify the nearest possible exit from your seating location.

First Aid

First Aid Team Members are available at all events to assist any guest with medical needs. There are two first aid rooms located inside of the facility, Plaza First Aid is located behind the Guest Service Center at Portal 18, Mezzanine First Aid is located next to the family restroom at Portal 55. Guests may contact the nearest Guest Service Team Member for directions or assistance to First Aid.

Guest Service Center

Enterprise Center Guest Services Center is located on the north side of the Plaza concourse outside Portal 19 and is staffed by individuals specially trained to respond to all types of guest inquiries and/or suggestions, including questions, problems, cab requests, stroller/wheelchair check in, lost children and lost/found articles. Team schedules, parking brochures and other information are also available in the Guest Services Center.

Guests With Disabilities

All of us at Enterprise Center look forward to making every visit to Enterprise Center a pleasant and enjoyable one. If you find that you require special assistance during an event, please consult the nearest Enterprise Center Guest Service Host. Please click here for more information about Enterprise Center facilities and services for guests with disabilities or other special needs.

Inclement Weather Policy

Enterprise Center rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted as soon as it is determined.

Lost and Found Children

If you become separated from your child during an event please seek the nearest Guest Service Host or Security. When bringing children to an event it is always helpful to make sure that the child has their contact information, ticket or seat location with them at all times.

Lost and Found Items

All found lost items are turned into the Guest Service Center located at Portal 19 on the Plaza concourse. Guests may inquire about items at anytime during an event and have their item and contact information logged for easier retrieval when found. After an event, guests may submit a lost and found form by going to www.enterprisecenter.com/lostandfound .

Parking / Building Entry

When planning your trip to Enterprise Center for the Blues game, fans should plan accordingly and factor in extra time for travel/parking. In the case of inclement weather, there is a possibility for the delays at gates when fans are entering the building. There will also be a possibility of delays when attempting to park in the Kiel Parking Garage/City Hall Lot.

Prohibited Items

The following items are prohibited from entering the Enterprise Center:

  • Airhorns
  • Wrapped Gifts/Items
  • Cans/Bottles/Coolers
  • Drones
  • Chemicals
  • Plastic Beverage Containers
  • Food & Beverages
  • Balloons
  • Oversized Bags & Backpacks
  • Pets (other than service animals)
  • Laser Pointers/Pens Sticks (including those on pennants or flags)
  • Selfie Sticks
  • Tripods/Bipods/Monopods
  • Weapons (guns, knives, chains, spikes, projectiles, tasers, etc.)
  • UMBRELLAS ARE ALLOWED IN ENTERPRISE CENTER

*New for 2019! Only clear bags will be allowed for events at Enterprise Center and must meet the following criteria:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12".
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Wallets, small clutch bags, with or without a handle or strap and does not exceed 4.5" x 6.5".
  • Diaper bags (with child) after inspection.
  • An exception will be made for medically necessary items that cannot fit into a clear bag, after proper inspection.

Restrooms

Enterprise Center features an equal number of men’s and women’s rooms, including family restrooms located on the Plaza concourse at Portal 19 and the Mezzanine concourse at Portal 55.

Searches

For safety purposes, all guests entering Enterprise Center will be searched and have their belongings scanned. Enterprise Center reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. Any guest who declines to be searched may be denied entry or ejected from Enterprise Center.

Seating Map

To find your section for different arena configurations, please click here

Secondary Market Ticket Purchasing

Ticketmaster is the ONLY authorized ticketing agent of Enterprise Center/St. Louis Blues. If you purchase tickets from an unauthorized agent in the secondary market (scalper, StubHub, Craig’s List, etc.) you risk purchasing counterfeit or invalid tickets.  If you should choose to purchase tickets from a third party, please remember the following:

  • Admission will be refused if tickets are invalid
  • Enterprise Center cannot refund third party tickets
  • You will be responsible for contacting the third party if there is a problem with your tickets
  • Enterprise Center will not replace any third party tickets that are lost or stolen
  • If you need third party tickets reprinted for any reason, you must email the pdf ticket to Enterprise Center Box Office for the reprint.  There will be a $5 charge per ticket for this service.  A reprinted third party ticket does not guarantee entry into the event.
  • Enterprise Center/St. Louis Blues cannot contact you with information in regards to time changes, event cancellations or other important event info. 

See Something – Say Something

The If You See Something, Say Something™ campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see your nearest Usher or Security Officer, call 1-877-A-THREAT (1-877-284-7328).

Sensory Processing Needs

The St. Louis Blues and Enterprise Center have partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests.

Sensory Bags
Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources are available for checkout (at no cost by leaving an ID) at our Guest Services Booth.

Weighted Lap Pads
Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Booth located.

Social Story and KultureCity All-Inclusive App
Download the KultureCity All-Inclusive App HERE to get your social story to help you further with your visit to Enterprise Center:

App Store

Google Play

Signs / Banners / Flags / Posters

Unless otherwise specified by teams and/or event officials/management, Enterprise Center welcomes guests bringing small signs, banners, posters and flags inside the building to show fan support during events. The following guidelines relate to these items:

  • Item must be related to the event
  • Item may not be attached to a stick/pole
  • Item may not be larger than 12" x 24" in dimension.
  • Item may not obstruct any sponsors/advertisers signage
  • Item may not be hung, attached, or displayed on any part of the building
  • Item may not contain or display obscene/offensive language and/or pictures, as determined by Enterprise Center management
  • Item may not be constructed or displayed in a manner that mat obstruct the view of other guests or in any way create a safety hazard for others as determined by Enterprise Center management

Smokeless Tobacco

Any guest partaking in the usage of smokeless tobacco must use a container to retain any discharge of the smokeless tobacco. Guests using smokeless tobacco must be respectful to other Enterprise Center guests and Enterprise Center. Anyone caught spitting anywhere other than a container, will be warned. If the behavior continues, a guest can and will be asked to leave.

Smoking Policy

Enterprise Center is a smoke-free arena, however, smoking access will open at the 10 minute mark of the first period and close at the 10 minute mark of the 3rd period for all Blues games. Guest's should exit any of the three plaza level entries after having their ticket scanned out. Guests are allowed to smoke outside as long as they are at least 15 feet from any entrance. When guests re-enter they will go back through all venue entry procedures as mandated by the NHL (walk through metal detectors, bag checks, and ticket scanning). Access times and procedures for other events vary based on the event.

Soliciting

No loitering, trespassing, soliciting/peddling, resale of tickets, merchandise or other items is permitted on Enterprise Center property without Enterprise Center approval.

Stop in Play Policy

Enterprise Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our Stop in Play Policy, which requires guests to refrain from accessing their seats until the puck is no longer in play. This policy enables guests to enjoy an unobstructed view of the game.

Strollers

Strollers are permitted inside Enterprise Center. Umbrella style strollers that collapse completely are permitted to be placed under guest’s seats during events. Larger strollers must be checked into the Guest Service Center at section 118/119 on the Plaza concourse. Enterprise Center is not responsible for any lost, damaged or stolen strollers. Strollers may not be left in walkways, on the concourse or in disabled seating areas.

Telephone Numbers

Enterprise Center Event Hotline: (314) 622-5435
Enterprise Center Administrative Office: (314) 622-5400
Guest Service Center (during events only): (314) 622-5431
Guest Service Department (during office hours): (314) 622-5432
Enterprise Center Group Sales: (314 ) 622-5454
Ticketmaster: (800) 745-3000, or online at ticketmaster.com
Disabled Seating Information: (314) 622-5420 
St. Louis Blues: (314) 622-2500 
Metrolink Info: (314) 231-2345

Tickets & Mobile Ticketing

Tickets for Enterprise Center events may be purchased through Enterprise Center Box Office, Ticketmaster phone sales, www.ticketmaster.com and through any Ticketmaster location. These sources are the only authorized ticket-selling agents of Enterprise Center. Please be advised that we cannot guarantee the authenticity of tickets obtained through any other source.

Guests must have their tickets on their persons at all times when attending an event.

For Blues Hockey, ticket distribution and entry will be via mobile delivery. Please click here, for more information.

Non-Blues events will be determined at the promoter's discretion.

In the case that the Blues game is canceled, ticket holders will be issued a refund or will have the ability to exchange tickets for a different game on a case by case basis. 

Ticket Reprint Policy

Tickets purchased via third party methods cannot be reprinted. The third party vendor must be contacted for resolution.

If you have purchased tickets through Enterprise Center or Ticketmaster and need your tickets reprinted for any reason, please show proof of purchase at the Enterprise Center Box Office. We will be happy to reprint your tickets for no additional charge.

 

Tours

Due to ongoing renovations in the building, we are currently not offering building tours. We are developing a new tour program which will be up and running shortly, so stay tuned!

Weapons

Guests are prohibited from bringing weapons into the arena. Enterprise Center does not provide weapon lockers and will not check in weapons at Guest Services. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be ejected from the arena and may be subject to arrest.

Wheelchairs

Enterprise Center provides wheelchair escorts for guests with limited mobility from any Enterprise Center entrance to the guest’s seating location. Upon arriving at an entrance, please ask a Security Officer for assistance.