Enterprise Center Box Office Refunds FAQ

Guests may bring their tickets to the Enterprise Center box office during regular operating hours to process their refund. For guests unable to come to Enterprise Center during box office hours, a refund by mail option is available. Guests may print and fill out this form and return it, along with their tickets, by mail to begin the refund process. Please note this form is only for tickets purchased from the Box Office. For tickets purchased online through Ticketmaster, click here for information on how to obtain your refund through Ticketmaster.

For information regarding box office refunds for St. Louis Blues games, please click here.

How do I receive a refund by mail?

  1. Print and fill out this form
  2. Mail the completed form and the tickets to the event you are requesting the refund for to:

    Enterprise Center Box Office Refunds
    1401 Clark Ave.
    St. Louis, MO 63103
  3. Tickets for the event you are requesting the refund for must be included with the form in order to receive the refund. Note: It is recommended you photograph your tickets for your own records prior to mailing them in.
  4. Refunds are subject to the refund policy printed on the back of each ticket.

What if my tickets were mobile-only and I don’t have the printed tickets?

  1. Print and fill out this form
  2. Mail the completed form, your receipt from the box office when you purchased the tickets, and a copy of your driver’s license or state-issued ID to:

    Enterprise Center Box Office Refunds
    1401 Clark Ave.
    St. Louis, MO 63103

How do I know if I have tickets to a show that is eligible for a refund?

The following Enterprise Center shows are currently eligible for a refund if tickets were purchased at the Enterprise Center Box Office:
 

  • Billie Eilish
  • Bon Jovi
  • Dan + Shay
  • Elton John
  • Elevation Worship
  • Harry Styles
  • Janet Jackson
  • Justin Bieber
  • Luke Combs
  • Rage Against The Machine
  • The 1975
  • The Weeknd
  • TobyMac
  • Tool
  • truTV’s Impractical Jokers
  • U.S. Olympic Team Trials – Gymnastics
  • Zac Brown Band

How will I receive my refund?

For tickets originally purchased by cash or check, refunds will be issued by check to the name listed on the completed refund request form and mailed via USPS. For tickets originally purchased by credit card, a member of our box office staff will contact you once your form is received to begin the refund process to your credit card.

How long will it take to receive my refund?

Please allow up to 21 days after receipt of the completed form to receive your refund.

What if I mail my form and tickets to Enterprise Center and you never receive them?

Enterprise Center cannot be held responsible for tickets lost in the mail. Ticketholders are at their own risk for any lost tickets.

Is refund by mail my only option?

No. You can visit our box office during its current hours of operation. Tickets may be brought to the box office during those hours for refunds.

What if I still have additional questions about this refund process?

Please contact [email protected] if you have any additional questions regarding box office refunds.